Shipping Information

Shipping Information

At Dawnara, we want your new light to reach you safely and as quickly as possible — because brighter mornings shouldn’t have to wait.
We’re proud to offer free shipping on selected orders, and we work closely with trusted courier partners to deliver your lamp with care.

Order Processing

Once you place your order, please allow 1–3 business days for it to be prepared and dispatched.
When your order is handed over to our courier, you’ll receive a confirmation email with your tracking details so you can follow your parcel’s journey home.

During busy periods or holidays, processing times may extend to up to 7 business days, but we’ll always keep you informed along the way.

Estimated Delivery Times

Delivery times vary depending on your location and local courier networks:

🇦🇺 Australia: 4–10 business days
🇺🇸 United States: 5–8 business days

Please note that delivery time refers to the transit time after dispatch, not the processing period.
Occasional customs checks, courier delays, or seasonal peaks may extend the timeframe slightly — but rest assured, your light is on its way. 

Changing Your Order or Shipping Details

We completely understand that mistakes can happen.
If you notice an error in your shipping address, please email us at contact@dawnara.com within 24 hours of placing your order.

After this time, your order may already be processing and we might not be able to make adjustments.
It’s important that your shipping details are accurate and complete — incorrect addresses can lead to delays or cancellations.

If our system detects an issue with your address, our team will reach out by email within 3 business days.
If we don’t hear back, we may need to cancel your order and issue a refund.

Delivery Delays

We do our best to ensure every Dawnara order arrives promptly, but sometimes life (and weather) gets in the way.
Delays may occur due to factors beyond our control — such as courier disruptions, customs delays, or severe weather conditions.

If this happens, we’ll work closely with our delivery partners to get your package moving again and keep you updated wherever possible.
While we can’t guarantee exact delivery dates, we’ll always do our best to make things right and help however we can.

Lost or Stolen Packages

We know how disappointing it can be when a package goes missing.
Once your order has been handed over to our courier, it’s in their care — but if something goes wrong, we’re still here to help.

If you believe your package has been lost or stolen, please contact us at contact@dawnara.com as soon as possible.
We’ll assist you in contacting the courier and guide you through their claim process.

While Dawnara isn’t responsible for lost or stolen parcels once they’ve been marked as delivered, we’ll always do what we can to help resolve the issue — and in some cases, we may offer a replacement depending on the situation.

Policy Updates

We occasionally update our Shipping Policy to reflect changes in courier partners, processing times, or service availability.
By placing an order with Dawnara, you agree to the most recent version of this policy.

We encourage you to review this page from time to time to stay up to date — and if you ever have questions, please don’t hesitate to reach out to us at contact@dawnara.com.

Our goal is simple: to make every part of your Dawnara experience — from checkout to sunrise — smooth, transparent, and full of light.